Question 1

Do you have a showroom?

Accepted Answer

Yes we do!   Our address is 19045 State Hwy 305 NE, Ste 120, Poulsbo, WA 98370   We are located in the lower level of the Plaza 305 building next to the Department of Licensing.

Question 2

Can I have jewelry custom made?

Accepted Answer

Yes!   With Countersketch and other programs, we can create anything your heart desires!

Question 3

How long does it take to create custom jewelry?

Accepted Answer

Time to create jewelry depends on the type and complexity of what we are creating. You should allow between 3-8 weeks after the design has been approved by you for your masterpiece to be created.

Question 4

How do I order a Contemporary metal ring?

Accepted Answer

The easiest way is to stop by our office and let us know what you would like to order.   We will make sure your style and ring size are correct and place the order for you. If the ring is in stock, it take approximately 3 days to arrive in our office.

Question 5

Do you offer extended warranties?

Accepted Answer

Yes we do.   All brand new jewelry can be covered by our extended warranty to cover ring sizing, stone replacement, wear and tear and so much more!

Question 6

Are all your jade bangles genuine?

Accepted Answer

Yes they are!   We have two types, A and B jade   B jade is genuine but have been enhanced with either dyes or polymers.   A jade has been tested and certified to not contain any dyes or polymers and come with a certification from the lab.

Question 7

How do I order the Rembrandt Charms?

Accepted Answer

Give us a call! We work with Rembrandt to have the style, quality and color of metal along with any engraving created for you!

Question 8

Do you offer discounts?

Accepted Answer

Yes, we do!   Let us know if you are in active miliatry or a first responder for 10% off all jewelry (excluding diamonds and services).

Question 9

Do you offer gift cards?

Accepted Answer

Yes we do!   Please stop by our office and pick up your gift card!

Question 10

Why do some of the necklaces look crooked?

Accepted Answer

When a strand is newly strung, the knots are tight and have a crooked look to them. As  you wear them, they will loosen and lay perfectly on your neck line.